Refund policy
30-Day Returns
We want you to be happy with your Bumpy Magoo purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, merchandise must be in the same condition in which it was received: unworn, unused, unwashed, with tags attached (if applicable), and in its original packaging. You will also need your receipt or other proof of purchase.
To request a return, contact us at bumpy@bumpymagoo.com. Returns must be approved before merchandise is mailed back. Items returned without prior authorization may not be accepted.
Once your return is approved, we will provide instructions for where and how to send your merchandise.
Return Shipping
Customers are responsible for return shipping costs for standard returns, including returns due to size, fit, preference, or change of mind.
If you received an incorrect, damaged, or defective item, Bumpy Magoo will cover reasonable return shipping costs when a return is required.
Original shipping charges are non-refundable except when the return results from an error by Bumpy Magoo.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your merchandise is damaged or defective, or if you received the wrong item, contact us as soon as possible at bumpy@bumpymagoo.com.
Please include your order number and, when possible, photos showing the issue. We will review the situation and work with you to make it right.
Exchanges
If you need a different size or style, contact us at bumpy@bumpymagoo.com. Exchanges are subject to product availability.
The fastest way to ensure you receive the item you want may be to return the original item, once the return is approved, and place a new order for the replacement item.
Customers are responsible for shipping costs associated with exchanges unless the exchange is necessary because of an error by Bumpy Magoo or an eligible damaged or defective product.
Exceptions and Non-Returnable Items
Certain merchandise cannot be returned, including:
- Gift cards
- Items marked Final Sale
- Personalized or custom-made merchandise
- Merchandise that has been worn, washed, altered, damaged after delivery, or otherwise cannot be resold in its original condition
If you're unsure whether an item qualifies for return, contact us before sending it back.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please remember that your bank or credit-card company may require additional time to process and post the refund.
Shipping charges are not refundable except when otherwise stated in this policy.
Questions About a Return
For questions about returns, exchanges, damaged merchandise, or refunds, contact:
Bumpy Magoo LLC
bumpy@bumpymagoo.com